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Gourmet Divino

Terms and Conditions

Last updated: August 2026

1. Seller Information

This online store is operated by Gourmet Divino SRL ("the Seller"), a Romanian legal entity, with:

  • Registered office: Bucharest, Sector 3, Mihai Bravu Road no. 255, floor S, unit MOD. S156, postal code 030302, Romania
  • Trade Register number: J2025023221003
  • Tax ID (CUI): 51551438
  • VAT registration number: RO51551438
  • Contact email: contact@gourmetdivino.com
  • Phone: +40 748 111 805

2. Object and acceptance of terms

2.1. This document establishes the terms of use for the gourmetdivino.com website and the contractual conditions for the sale of products marketed through it.

2.2. By placing an order, you confirm that you have read, understood and agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.

2.3. These Terms and Conditions constitute a distance contract, in accordance with Romanian Emergency Ordinance no. 34/2014 transposing Directive 2011/83/EU.

3. Order process

3.1. Steps to place an order

a) Selecting products and adding them to the shopping cart
b) Viewing and verifying the cart
c) Filling in delivery and billing information
d) Accepting the Terms and Conditions and the Privacy Policy
e) Choosing the payment method
f) Confirming the order
g) Receiving an email confirmation

3.2. Error correction

Before placing the order, you can return to any step to correct the entered data. After placement, changes are possible only by direct contact at contact@gourmetdivino.com, within the limits of processing possibilities.

3.3. Confirmation and conclusion of contract

The order is considered registered upon completion of the placement process. The Seller will send the order confirmation by email. The sales contract is considered concluded when the order is confirmed by the Seller.

3.4. Contract archiving

The concluded contract is electronically archived by the Seller for a period of 10 years, in accordance with tax legislation. You can obtain a copy of your contract by contacting us at contact@gourmetdivino.com.

3.5. Contract language

The contract is concluded in Romanian. The Romanian version prevails in case of discrepancies with translations.

3.6. Unavailability

The Seller reserves the right to cancel an order in case of:

  • Stock unavailability
  • Obvious pricing errors
  • Inability to verify the buyer's identity
  • Fraud suspicions

In such cases, we will inform you as soon as possible and refund all amounts received within a maximum of 14 days, without penalties.

4. Prices and payment methods

4.1. All prices are expressed in Romanian Lei (RON) and represent the final sale price, in accordance with applicable legislation.

4.2. The delivery cost and the SGR deposit are displayed separately, before order finalization, and are added to the amount payable.

4.3. The SGR deposit is 0.50 lei per package (bottle), under the deposit-return scheme established by Government Emergency Ordinance 6/2021. It is not a price and is not subject to VAT: you can recover it in full by returning the packaging at any return point in the RetuRO network.

4.4. You can pay in two ways, at your choice during checkout:

a) Online, by bank card, through the authorized processor Netopia Payments. The Seller DOES NOT store your card data — these are processed exclusively by Netopia Payments, under PCI-DSS security conditions.

b) Cash on delivery, in cash to the courier, upon delivery. The amount to be collected is the order total, including the delivery cost and the SGR deposit, and is stated on the shipping document.

Cash on delivery is available for orders with a total value of up to 500.00 lei, including the delivery cost and the SGR deposit. Above this amount, the order must be paid online by card. The payment methods available for your order are shown at checkout.

For orders collected in person from the warehouse, payment is made exclusively online, by card: no courier is involved to collect cash on delivery.

4.5. For card payments, the order enters preparation only after the payment is confirmed by the processor. For cash on delivery, the order enters preparation immediately after being placed.

4.6. Invoice

The invoice is issued electronically, in Romanian Lei, through the SmartBill platform, and is sent to you as a PDF to the email address used for the order.

For card payments, the invoice is issued after the payment is confirmed. For cash on delivery, it is issued when the order is placed and settled when the courier collects the amount.

If you ordered as a legal entity and filled in the company details, the invoice is issued to the company and transmitted, where required by law, through the Romanian national e-Factura system. The billing details you enter are retrieved automatically from the public ANAF register based on the VAT number, to reduce errors; you can fill them in manually if the lookup fails.

If an order that has already been invoiced is cancelled, a credit note is issued automatically.

4.7. Discount codes

The Seller may issue percentage discount codes, applied at checkout.

a) A code is personal and non-transferable, valid for the number of uses and, where applicable, until the expiry date set when it was issued. An exhausted or expired code is rejected automatically.

b) The discount applies solely to the value of the products. It does not apply to the delivery cost and does not apply to the SGR deposit, which is not a price but a refundable deposit (see 4.3).

c) The discount cannot be exchanged for money and cannot be combined with other discount codes. Combining it with promotional prices displayed in the shop is possible only where this is provided for the code in question.

d) The discount amount is shown separately in the cart, at checkout and on the invoice.

e) In the event of withdrawal from the contract or a return, the amount actually paid for the returned products is refunded, not their catalogue price. For a partial return, the discount is recalculated proportionally for the products kept.

f) The Seller may deactivate a code at any time, with effect for future orders. Orders already placed with that code are not affected.

g) If an order placed with a code is cancelled, the use is released and the code may be used again within the limits set out in point a).

5. Delivery

5.1. Delivery areas

We deliver throughout Romania by express courier. Alternatively, you can choose personal pickup from the warehouse — the terms are in section 5.7.

Product storage, parcel preparation and handover to the courier are carried out by our logistics partner, AltExpress. The Seller remains your sole contractual partner: any complaint regarding the order is addressed to us, using the contact details in section 1, regardless of who physically handled the parcel.

5.2. Delivery times

  • Orders placed by 2:00 PM on working days — shipped the same day
  • Orders placed after 2:00 PM or on weekends — shipped on the next working day
  • Estimated delivery time: 1-3 working days depending on location

Times are estimates and may vary depending on courier availability and delivery area.

5.3. Delivery costs

The delivery cost is clearly displayed in the cart and at checkout, before payment is confirmed. A flat rate applies, regardless of order value. Any free-shipping campaigns are announced explicitly on the site and apply only under the conditions communicated at that time.

5.4. Age verification at delivery

Important: By law, the courier is required to verify the recipient's age at delivery. Delivery will be refused if:

  • The recipient cannot prove they are 18 years old with a valid ID
  • The recipient appears visibly under the influence of alcohol or other substances
  • No adult is present at the delivery address

In these cases, the order will be returned to the Seller, and additional re-shipping costs will be borne by the client.

5.5. Risk transfer

The risk of loss or damage to products transfers to the client upon receipt of the package. Please check the integrity of products upon receipt and refuse the package in case of visible damage.

5.6. Inability to deliver

In case of absence at delivery, the courier will attempt redirection or return according to its policy. Returning products to the sender due to the client's fault may generate additional costs borne by the client.

5.7. Personal pickup

At checkout you may choose to collect your order in person, from the warehouse of our logistics partner AltExpress, at Șoseaua de Centură nr. 2-8, Hala modul 1, Bragadiru, Ilfov county, postal code 077025.

  • Pickup hours: Monday – Friday, 12:00 – 16:00.
  • When it is ready: an order placed before 12:00 on a working day can be collected the same day. An order placed after that hour, at the weekend or on a non-working day can be collected on the next working day. The exact date is shown to you at checkout and stated in the confirmation email.
  • Cost: personal pickup carries no delivery cost.
  • Payment: exclusively online, by bank card (see section 4.4). Nothing is collected on handover.
  • Age verification: age is verified when the products are handed over, under the same conditions as for courier delivery (section 5.4). Please bring a valid ID.
  • Transfer of risk: the risk of loss or deterioration of the products transfers at the moment the products are actually handed over to you.

Personal pickup is offered only while it is available at checkout; if the option does not appear, delivery is made by courier.

6. Right of withdrawal and return policy

6.1. In accordance with Romanian Emergency Ordinance no. 34/2014, the consumer has the right to withdraw from the contract within 14 calendar days, without invoking any reason, starting from the day of receipt of the products.

6.2. The right of withdrawal applies exclusively to consumer individuals. Purchases made by legal entities (B2B) do not benefit from this right.

6.3. Important exception for alcoholic beverages: According to art. 16 lit. e) of EGO 34/2014, the right of withdrawal DOES NOT apply to unsealed products that cannot be returned for reasons of hygiene or health protection. This includes wines and alcoholic beverages once the seal has been broken.

6.4. For complete details regarding the return procedure, consult the Return Policy.

7. Sale to adults (18+)

7.1. The products sold are alcoholic beverages. Sale to persons under 18 is prohibited by law (Romanian Law no. 171/2010 on combating illicit alcohol trade, Law no. 61/1991 republished).

7.2. By placing the order, the client declares on their own responsibility that they have reached the age of 18. False declaration regarding age may attract contraventional or criminal liability.

7.3. Age will be verified at the moment of delivery. The courier has the right and obligation to refuse delivery if the recipient cannot prove legal age with a valid ID.

7.4. Mentions regarding alcohol consumption:

  • Excessive alcohol consumption is seriously harmful to health
  • Alcohol consumption is prohibited for minors, pregnant women and vehicle drivers
  • Please drink responsibly

7.5. The Seller reserves the right to refuse delivery to persons visibly under the influence of alcohol or other substances.

8. Compliance and warranties

8.1. Products benefit from the legal warranty of conformity, in accordance with Romanian Law no. 449/2003.

8.2. For any non-conformity found upon receipt, please contact us as soon as possible at contact@gourmetdivino.com, preferably with photographs of the issue.

8.3. The Seller does not respond for:

  • Organoleptic changes of products after opening
  • Defects caused by improper storage or handling after delivery
  • Damage caused by improper use of products

9. Limitation of liability

The Seller does not respond for:

a) Indirect damages or consequences of improper consumption of products
b) Financial losses resulting from temporary unavailability of the website
c) Content errors that do not substantially affect the essential characteristics of products
d) Damage caused by improper use of products after delivery

The Seller's liability is limited to the value of the affected order, according to applicable legislation.

10. Force majeure

10.1. Neither party will be liable for non-execution of contractual obligations caused by force majeure events.

10.2. Force majeure includes: natural disasters, war, pandemics, public authority decisions, major disruptions of telecommunications, transport or courier services, cyber attacks and other similar events beyond the reasonable control of the parties.

10.3. The affected party must notify the other party as soon as possible about the force majeure situation.

11. Intellectual property

11.1. The entire content of the website (texts, images, logo, graphics, structure, source code) is the property of Gourmet Divino SRL or its partners and is protected by copyright legislation (Romanian Law no. 8/1996).

11.2. Reproduction, distribution or commercial use of any elements without written agreement is prohibited.

12. Dispute resolution

12.1. Amicable resolution

For any complaint, please contact us first directly at contact@gourmetdivino.com or +40 748 111 805, to find an amicable solution as soon as possible.

12.2. National Authority for Consumer Protection (ANPC)

You can contact ANPC for any complaints regarding consumer rights compliance:

  • Website: anpc.ro
  • Including through the Alternative Dispute Resolution (ADR) mechanism

12.3. European ODR platform

For online dispute resolution, you can use the European platform:
ec.europa.eu/consumers/odr

13. Changes to terms

13.1. The Seller reserves the right to modify these Terms and Conditions at any time. Changes take effect upon publication on the website.

13.2. For orders being processed, the version of Terms in force at the time of order placement applies.

13.3. We encourage you to check this page periodically to stay informed of any changes.

14. Applicable law

These Terms and Conditions are governed by Romanian law. Any dispute that cannot be amicably resolved will be settled by the competent courts of Romania.

15. Contact

For any questions regarding these Terms and Conditions, you can contact us at:

  • Email: contact@gourmetdivino.com
  • Phone: +40 748 111 805
  • Address: Bucharest, Sector 3, Mihai Bravu Road no. 255, floor S, unit MOD. S156, postal code 030302, Romania